Training for your Group
In this course, students will gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.
Course Length: 5 days
Audience: This course is intended for experienced information technology (IT) professionals that remotely manage and maintain Windows® desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized organizations.
Prerequisites: Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS) Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS) Windows Server 2008 R2 or Windows Server 2012 fundamentals Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8 •Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals
What You're Going To Learn
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
- Troubleshoot startup issues and operating system services on a Windows 8.1 system.
- Resolve issues related to hardware devices and device drivers.
- Troubleshoot computers remotely. •troubleshoot issues related to network connectivity.
- Troubleshoot client configuration failures and GPO application issues.
- Troubleshoot issues related to user settings.
- Troubleshoot remote connectivity issues.
- Resolve issues related to accessing resources from computers that are domain-joined.
- Resolve issues related to accessing resources from computers that are not domain-joined.
- Troubleshoot issues related to application installation and operation.
- Maintain Windows 8.1 following deployment.
- Design and implement extranet connectivity for Windows 8.
- Recover a computer running Windows 8.1.
Register for an Upcoming Date
1 – IMPLEMENTING A TROUBLESHOOTING METHODOLOGY
Overview of Windows 8.1 Overview of Troubleshooting Steps Lab : Troubleshooting Windows 8.1
2 – TROUBLESHOOTING STARTUP ISSUES
Overview of the Windows 8.1 Startup Recovery Environment Troubleshooting Startup Settings Troubleshooting Operating System Services Issues Recovering BitLocker-Protected Drives Lab : Troubleshooting Startup Issues Lab : Recovering BitLocker-Encrypted Drives
3 – TROUBLESHOOTING HARDWARE AND DEVICE DRIVERS
Overview of Hardware Troubleshooting Troubleshooting Physical Failures Troubleshooting Device Driver Failures Monitoring Reliability Configuring the Registry Lab : Troubleshooting Hardware and Device Drivers
4 – TROUBLESHOOTING REMOTE COMPUTERS
Using Remote Desktop Using Remote Assistance Remoting with Windows PowerShell Lab : Troubleshooting Remote Computers
5 – RESOLVING NETWORK CONNECTIVITY ISSUES
Determining Network Settings Troubleshooting Network Connectivity Issues Lab : Resolving Network Connectivity Issues
6 – TROUBLESHOOTING GROUP POLICY
Overview of Group Policy Application Resolving Client Configuration Failures and GPO Application Issues Lab : Troubleshooting Group Policy
7 – TROUBLESHOOTING USER SETTINGS
Troubleshooting Sign-in Issues Troubleshooting the Application of User Settings Lab : Troubleshooting Sign-in Problems Lab : Troubleshooting the Application of User Settings
8 – CONFIGURING AND TROUBLESHOOTING REMOTE CONNECTIVITY
Troubleshooting VPN Connectivity Issues Troubleshooting NAP Issues Troubleshooting DirectAccess Lab : Configuring Network Access Protection Client Settings Lab : Configuring and Testing DirectAccess
9 – TROUBLESHOOTING RESOURCE ACCESS WITHIN A DOMAIN
Troubleshooting File Access Issues Troubleshooting File Permissions Issues Troubleshooting Printer Access Issues Lab : Troubleshooting Resource Access within a Domain
10 – CONFIGURING AND TROUBLESHOOTING RESOURCE ACCESS FOR CLIENTS THAT ARE NOT DOMAIN MEMBERS
Configuring Workplace Join Configuring and Troubleshooting Work Folders Configuring and Troubleshooting OneDrive Access Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
11 – TROUBLESHOOTING APPLICATIONS
Troubleshooting Desktop App Installation Issues Troubleshooting Desktop Apps Managing Windows Store Apps Troubleshooting Internet Explorer Implementing Client Hyper-V Lab : Troubleshooting Desktop Apps Lab : Troubleshooting Windows Internet Explorer
12 – MAINTAINING WINDOWS 8.1
Managing Windows Activation Monitoring and Configuring Performance Options in Windows 8.1 Protecting Windows 8.1 from Malware and Viruses Applying Application and Windows Updates Lab : Maintaining Windows 8.1
13 – RECOVERING WINDOWS 8.1
File Recovery in Windows 8.1 Recovery Options in Windows 8.1 Lab : Troubleshooting a Windows 8.1 Computer (1) Lab : Troubleshooting a Windows 8.1 Computer (2)