LeapFox Learning Boise

50331 - Windows Client, Enterprise Desktop Support Technician

Training for your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available

Training for Individuals


  • Live, Instructor-led training
  • Expert instructors
  • Hands-on instruction

Course Overview

Course Length: 3 days

Description:    (Updated for Windows 10 and Windows Server 2016)     This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain.  The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.  PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.

Audience: This course is intended for technicians that support Windows 7, 8 or 10 devices.  Tier 1 and 2 problems are the focus of this material.  Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.

Prerequisites:  Before attending this course, students must have:
  • TCP/IP Troubleshooting skills
  • Experience working in a corporate domain environment
  • Experience using GUI and command-line troubleshooting tools
  • Experience installing and troubleshooting applications

What You're Going To Learn

After completing this course, students will be able to: 
  • Manage and Maintain Windows devices locally or remotely
  • Manage Windows devices using a GUI or a command-line interface
  • Identify the Cause of and Resolve Networking Issues
  • Identify the Cause of and Resolve Security Issues
  • Manage Windows devices locally or remotely
  • Manage Windows Clients with Windows PowerShell & Azure PowerShell

Register for an Upcoming Date

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Course Outline

1 – Identify and Resolve New Software Installation Issues

  • Overview
  • Planning New Software Deployment
  • Multilingual Deployment
  • Using Group Policy to install software
  • Using Software Restriction Policies
  • Digitally Signing Software
  • Using WMI
  • Using Applocker
  • Using Virtualization for Testing
  • Resolve Software Installation Issues
  • Review
  • Lab : Identify and Resolve New Software Installation Issues
  • Create a Repair Disk and Installation Partitions
  • Install and Configure Windows
  • Install Programs and test Applocker
  • Configure Compatibility Settings

2 – Resolve Software Configuration Issues

  • Overview
  • Change Default Settings on the Image
  • Enable and Disable Features
  • Pointing to a Network Resource
  • Configuring Updates
  • Resolve Configuration Issues with Group Policy
  • Driver Updates
  • Problem Steps Recorder
  • Resolve Software Configuration Issues
  • Review
  • Lab : Resolve Software Configuration Issues
  • Install the Windows Automated Installation Kit
  • Create a Windows PE bootable image
  • Create a VHD disk
  • Install Windows on a VHD
  • Boot Windows from a VHD
  • Use the Problem Steps Recorder

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Bounce Back Pass

Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.

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