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ITIL Practitioner Certification (2016 Edition)

Training for Your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available

Training for Individuals


  • Live, Instructor-led training
  • Expert instructors
  • Hands-on instruction

Course Overview

The ITIL Practitioner certification centers on applying that foundational ITIL knowledge and processes to improving IT services and management. This course provides guidance and practice in applying your foundational knowledge.

Course Length: 2 Days

Audience: The target student is an IT professional who holds the ITIL Foundation certification and wants to build on that underlying ITIL knowledge and apply the business competencies of communication, metrics and measurement, and organizational change management to their service practices. Students may be part of or even leading a team that implements IT service improvements and are seeking to leverage the best practices of ITIL in those initiatives.

Prerequisites: Students need to have a basic understanding of the ITIL Foundation terminology and concepts.

What You're Going To Learn

  • Identify the basic requirements and principles of the ITIL Practitioner certification
  • Integrate the six steps of the CSI approach with the nine guiding principles
  • Implement the purpose, goals, and objectives of metrics and measurements
  • Apply the principles of effective communication
  • Design and implement an Organizational Change Management plan

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Course Outline

Lesson 1: Orientation to the ITIL Practioner Certification

  • The ITIL Practitioner Certification
  • The Nine Guiding Principles of ITIL Practitioner
  • The Three Core Competencies of ITIL Practitioner

Lesson 2: Integrating the Guiding 

  • The CSI Approach
  • Integrate the CSI Approach and the Guiding ITIL Principles

Lesson 3: Using ITIL Metrics and Measurement

  • Implement Critical Success Factors and Key Performance Indicators
  • Use Hierarchies, Cascades, and Categories of Metrics
  • Develop Assessments
  • Evaluate Reporting Methods

Lesson 4: Applying ITIL Communication Principles

  • Implement Effective Communication Techniques
  • Apply ITSM Communication Methods

Lesson 5: Managing Organizational Change for Improvement Using ITIL

  • Integrate Organizational Change Management and ITSM
  • Create an OCM Action Plan

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Bounce Back Pass

Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

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