Cisco Unified Communications Training (ACUCM with AUC)
Training for your Group
- Private class for your team
- Online or on-location
- Fully customizable course material
- Onsite testing available
Training for Individuals
$3795
- Live, Instructor-led training
- Expert instructors
- Hands-on instruction
Course Overview
This course is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration.
Course Length: 5 days
Audience: The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments.
Prerequisites: None
What You're Going To Learn
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Use the various applications, tools, and reports that are available in Cisco Unity Connection
Register for an Upcoming Date
| Date | Location | Price | Register |
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Course Outline
1 – INTRODUCTION TO IP TELEPHONY
Exploring IP Telephony Describing Deployment Models Understanding Advanced Multisite Features
2 – DEFINING THE BASIC CONFIGURATION
Logging In to Cisco Unified Communications Manager Examining Basic Server Configuration Describing Multilevel Administration Configuring DRS Backup and Restore Procedures
3 – USER ADMINISTRATION
Understanding User Configuration Using the User Web Pages
4 – EXPLORING PHONE REGISTRATION AND CISCO UNIFIED IP PHONES
Configuring System Parameters Supporting Cisco Unified IP Phones Exploring Phone Registration and IP Phone Communications Utilizing the Bulk Administration Tool (BAT)
5 – BASIC ROUTE PLAN CONFIGURATION
Implementing Dial Plan Connectivity Creating Route Plans
6 – ROUTE FILTERS AND DIGIT MANIPULATION
Configuring Translation Patterns and Route Filters Implementing Digit Manipulation
7 – CLASS OF CONTROL
Defining Class of Control Using Class of Control Features
8 – UNDERSTANDING MEDIA RESOURCES
Defining Media Resources Exploring Media Resource Management
9 – FEATURES AND SERVICES
Describing Basic Features Exploring Hunt Groups Describing Phone Services
10 – INTRODUCTION TO CISCO UNITY CONNECTION
Overview of Cisco Unity Connection Navigating Cisco Unity Connection Understanding Call Handlers, Users, and Call Flow
11 – CONFIGURATION OF USERS AND CONTACTS
Explaining Users and Contacts Managing Multiple Users
12 – IMPLEMENTATION OF FEATURES
Implementing the Dial Plan Understanding User Features Accessing Voice Messaging and User Features
13 – USE OF CISCO UNITY CONNECTION APPLICATIONS, TOOLS AND REPORTS
Designing an Audiotext Application Using Cisco Unity Connection Tools and Reports Using the DRS
14 – ACUCM V10.X LAB OUTLINE
Lab 0: Connection and Orientation to the NterOne Voice Lab Environment Lab 1: Configuring Cisco Unified Communications Manager Initial Settings Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System Lab 3. Managing User Accounts in Cisco Unified Communications Manager Lab 4: Implementing IP Phones Lab 5: Implementing PSTN Gateways Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components Lab 7: Implementing Digit Manipulation Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN Lab 10: Implementing Media Resources Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager
15 – AUC V10.X LAB OUTLINE
Lab 0: Connection and Orientation to the NterOne Voice Lab Environment Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN Lab 3: Verifying Cisco Unity Connection Default Services Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Lab 5: Implementing Unity Connection Voice Mailboxes Lab 6: Unity Connection User Features Lab 7: Implementing the Unity Connection Dial Plan Lab 8: Understanding User Features Lab 9: Using Cisco Unity Connection Tools and Reports
What to Expect at LeapFox
Knowledgeable Instructors
Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.
Hands-on Labs
No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.
Certificate of Completion
Receive a certificate of completion at the end of every course.
Up-to-date Curriculum
Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.
Time Saving Tips N Tricks
In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.
Friendly and Helpful Staff
Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.
Satisfaction Guarantee
If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.