Business Etiquette
Training for your Group
- Private class for your team
- Online or on-location
- Fully customizable course material
- Onsite testing available
Training for Individuals
$395
- Live, Instructor-led training
- Expert instructors
- Hands-on instruction
Course Overview
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, & much more.
Course Length: 1 day
Audience: This course is intended for individuals who want to gain in-depth knowledge of professional business etiquette.
Prerequisites: None
What You're Going To Learn
- Define etiquette and provide an example of how etiquette can be of value to a company or organization
- Understand the guidelines on how to make effective introductions
- Identify the 3 C’s of a good impression
- Understand how to use a business card effectively
- Identify and practice at least one way to remember names
- Identify the 3 steps in giving a handshake
- Enumerate the four levels of conversation and provide an example for each
- Understand place settings, napkin etiquette and basic table manners
- Understand the meaning of colors in dressing for success
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code
Register for an Upcoming Date
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Full Course Outline
1 – Getting Started
- Workshop Objectives
- Pre-Assignment Review
2 – Understanding Etiquette
- Etiquette Defined
- The Importance of Business Etiquette
- Module Two: Review Questions
3 – Networking for Success
- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
- Module Three: Review Questions
4 – The Meet and Greet
- The Three-Step Process
- The Four Levels of Conversation
- Case Study
- Module Four: Review Questions
5 – The Dining in Style
- Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
- Module Five: Review Questions
6 – Eating Out
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
- Module Six: Review Questions
7 – Business Email Etiquette
- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
- Module Seven: Review Questions
8 – Phone Etiquette
- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell Phone Do’s and Don’ts
- Module Eight: Review Questions
9 – The Written Letter
- Thank You Notes
- Formal Letters
- Informal Letters
- Module Nine: Review Questions
10 – Dressing for Success
- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
- Module Ten: Review Questions
11 – International Etiquette
- General Rules
- Important Points
- Preparation Tips
- Module Eleven: Review Questions
12 – Wrapping Up
- Words from the Wise
What to Expect at LeapFox
Knowledgeable Instructors
Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.
Hands-on Labs
No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.
Certificate of Completion
Receive a certificate of completion at the end of every course.
Up-to-date Curriculum
Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.
Time Saving Tips N Tricks
In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.
Friendly and Helpful Staff
Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.
Satisfaction Guarantee
If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.
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