Interpersonal Skills
Training for your Group
- Private class for your team
- Online or on-location
- Fully customizable course material
- Onsite testing available
Training for Individuals
$395
- Live, Instructor-led training
- Expert instructors
- Hands-on instruction
Course Overview
In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.
Course Length: 1 day
Audience: Professionals in a variety of fields who are seeking to apply advanced communication skills in the workplace.
Prerequisites: None
What You're Going To Learn
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
Register for an Upcoming Date
| Date | Location | Price | Register |
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Full Course Outline
1 – GETTING STARTED
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
2 – VERBAL COMMUNICATION SKILLS
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
3 – NON-VERBAL COMMUNICATION SKILLS
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
4 – MAKING SMALL TALK AND MOVING BEYOND
- The Four Levels of Conversation
5 – MOVING THE CONVERSATION ALONG
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
6 – REMEMBERING NAMES
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh…I’ve Forgotten Your Name
7 – INFLUENCING SKILLS
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
8 – BRINGING PEOPLE TO YOUR SIDE
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
9 – SHARING YOUR OPINION
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
10 – NEGOTIATION BASICS
- Preparation
- Opening
- Bargaining
- Closing
11 – MAKING AN IMPACT
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
12 – WRAPPING UP
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
What to Expect at LeapFox
Knowledgeable Instructors
Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.
Hands-on Labs
No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.
Certificate of Completion
Receive a certificate of completion at the end of every course.
Up-to-date Curriculum
Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.
Time Saving Tips N Tricks
In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.
Friendly and Helpful Staff
Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.
Satisfaction Guarantee
If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.
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