Email Etiquette

Training for your Group

Training for Individuals

$395

Upcoming Dates

Course Overview

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Course Length: 1 day

Audience: Professionals in a variety of fields who are seeking to improve their e-mail writing skills.

Prerequisites: None

What You're Going To Learn

Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills. Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability. Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords. Use headers effectively in an e-mail message and structure the body of an e-mail message. Write e-mail with recipients in mind and manage their e-mail volume. Use proper netiquette styles and use emoticons and electronic abbreviations. Communicate online, use language and punctuation, and develop efficient writing habits.

Register for an Upcoming Date

Full Course Outline

1 – E-MAIL BASICS

E-mail characteristics
Writing online versus on paper
Understanding the advantages and disadvantages of e-mail
Understanding the cultural significance of e-mail
E-mail programs
Using an e-mail program to send e-mail
When to use e-mail
Communicating by e-mail
Understanding when to avoid using e-mail
Writing an e-mail message
Using the MAIL acronym

2 – E-MAIL POLICIES

Company policies
Avoiding improper e-mail messages
Ensuring employee compliance to e-mail policies
Copyright laws, viruses, and liability
Avoiding copyright infringement
Avoiding viruses
Identifying e-mail liability

3 – E-MAIL FEATURES AND SECURITY

Features of an e-mail program
Using attachments
Using priority labels and signature files
Features of an e-mail program
Using attachments
Using priority labels and signature files
Discussing e-mail program options
Securing e-mail
Using encryption and digital signatures
Using passwords

4 – E-MAIL MESSAGES

Message headers
Using headers
E-mail message body
Including proper greeting
Structuring an e-mail message
Closing an e-mail message

5 – E-MAIL EFFECTIVENESS

E-mail recipients
Considering the factors that determine e-mail writing
Anticipating recipient reaction
Message management
Managing your e-mail effectively

6 – NETIQUETTE GUIDELINES

Netiquette style
Using proper tone
Following formatting guidelines
Emoticons and abbreviations
Using emoticons and electronic abbreviations

7 – COMPOSING ONLINE CORRESPONDENCE

Online communication
Achieving the objective of the message
Language and punctuation
Improving online writing style
Using punctuation correctly
Efficient writing habits
Constructing sentences
Constructing paragraphs
Editing e-mail messages

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.