LeapFox Learning Boise

Email Etiquette

Training for your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available

Training for Individuals

$395

  • Live, Instructor-led training
  • Expert instructors
  • Hands-on instruction

Course Overview

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Course Length: 1 day

Audience: Professionals in a variety of fields who are seeking to improve their e-mail writing skills.

Prerequisites: None

What You're Going To Learn

Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills. Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability. Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords. Use headers effectively in an e-mail message and structure the body of an e-mail message. Write e-mail with recipients in mind and manage their e-mail volume. Use proper netiquette styles and use emoticons and electronic abbreviations. Communicate online, use language and punctuation, and develop efficient writing habits.

Register for an Upcoming Date

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Full Course Outline

1 – E-MAIL BASICS
  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • E-mail programs
  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Writing an e-mail message
  • Using the MAIL acronym
2 – E-MAIL POLICIES
  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability
3 – E-MAIL FEATURES AND SECURITY
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options
  • Securing e-mail
  • Using encryption and digital signatures
  • Using passwords
4 – E-MAIL MESSAGES
  • Message headers
  • Using headers
  • E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message
5 – E-MAIL EFFECTIVENESS
  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Message management
  • Managing your e-mail effectively
6 – NETIQUETTE GUIDELINES
  • Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Emoticons and abbreviations
  • Using emoticons and electronic abbreviations
7 – COMPOSING ONLINE CORRESPONDENCE
  • Online communication
  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits
  • Constructing sentences
  • Constructing paragraphs
  • Editing e-mail messages

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Bounce Back Pass

Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.

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