LeapFox Learning Boise

Excellence in Service 2

Training for your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available

Training for Individuals


  • Live, Instructor-led training
  • Expert instructors
  • Hands-on instruction

Course Overview

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers.

Course Length: 1 day

Audience: Professionals in a variety of fields who are seeking to develop customer service skills, provide quality customer service and solve customer service problems.

Prerequisites: None

What You're Going To Learn

After completing this course, students will know how to: Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional customer service. Build customer service teams, select right employees through effective screening and interviews, provide training and empowerment, and motivate employees to maintain desirable behaviors. Understand your customers and how they measure service, develop loyalty in customers, understand how employee loyalty affects service, and create memorable service.

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Full Course Outline

  • Fundamentals of service standards
  • Understanding service standards
  • Creating effective standards
  • Establishing standards
  • Implementing standards
  • Monitoring service standards
  • Assessing the effectiveness of standards
  • Obtaining customer feedback
  • Correcting service problems
  • Management and service standards
  • Building and monitoring the service team
  • Creating an action plan
  • Establishing managerial standards
  • Identifying and overcoming service barriers
  • Teams as a service solution
  • Understanding customer service teams
  • Maintaining a customer service team
  • Employee selection
  • Choosing the right employees
  • Conducting an interview
  • Team training and empowerment
  • Implementing proper training
  • Empowering employees
  • Motivation
  • Understanding the importance of motivation
  • Reinforcing desirable behavior
  • Understanding your customers
  • Knowing your customers
  • Understanding customer criteria
  • Uncovering customers’ needs
  • Customer loyalty development
  • Understanding customer loyalty
  • Building loyal customers
  • Encouraging customer loyalty
  • Employee loyalty’s influence
  • Developing employee loyalty
  • Helping employees to perform
  • Memorable service
  • Creating memorable service
  • Solving customer problems

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Bounce Back Pass

Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.

Look who Else is Using LeapFox

Tamara Leavitt

The thing I liked about my Excel class at LeapFox is the instructor took took the time to answer all my questions. I use Excel on a daily basis and have been able to save about 15 minutes a day on Excel tasks. Wouldn't hesitate to recommend LeapFox to anyone looking for great training.

Tamara Leavitt

Storm Finders

Doug M.

I had a great instructor who knew the material and was interested in my success and his role in my goals.

Doug M.

IT Professional

Greg D.

I took Excel and a number of other programs in the Microsoft Office suite at LeapFox. I'm living proof an old dog can learn new tricks. Great instruction, friendly staff.

Greg D.

Office Specialist

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