Excellence in Service 2
Training for your Group
- Private class for your team
- Online or on-location
- Fully customizable course material
- Onsite testing available
Training for Individuals
$395
- Live, Instructor-led training
- Expert instructors
- Hands-on instruction
Course Overview
In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers.
Course Length: 1 day
Audience: Professionals in a variety of fields who are seeking to develop customer service skills, provide quality customer service and solve customer service problems.
Prerequisites: None
What You're Going To Learn
After completing this course, students will know how to: Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional customer service. Build customer service teams, select right employees through effective screening and interviews, provide training and empowerment, and motivate employees to maintain desirable behaviors. Understand your customers and how they measure service, develop loyalty in customers, understand how employee loyalty affects service, and create memorable service.
Register for an Upcoming Date
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Full Course Outline
1 – SERVICE STANDARDS
- Fundamentals of service standards
- Understanding service standards
- Creating effective standards
- Establishing standards
- Implementing standards
- Monitoring service standards
- Assessing the effectiveness of standards
- Obtaining customer feedback
- Correcting service problems
- Management and service standards
- Building and monitoring the service team
- Creating an action plan
- Establishing managerial standards
- Identifying and overcoming service barriers
2 – SERVICE TEAMS
- Teams as a service solution
- Understanding customer service teams
- Maintaining a customer service team
- Employee selection
- Choosing the right employees
- Conducting an interview
- Team training and empowerment
- Implementing proper training
- Empowering employees
- Motivation
- Understanding the importance of motivation
- Reinforcing desirable behavior
3 – CUSTOMER LOYALTY
- Understanding your customers
- Knowing your customers
- Understanding customer criteria
- Uncovering customers’ needs
- Customer loyalty development
- Understanding customer loyalty
- Building loyal customers
- Encouraging customer loyalty
- Employee loyalty’s influence
- Developing employee loyalty
- Helping employees to perform
- Memorable service
- Creating memorable service
- Solving customer problems
What to Expect at LeapFox
Knowledgeable Instructors
Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.
Hands-on Labs
No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.
Bounce Back Pass
Retake any course for up to 3 months. *Some limitations apply
Certificate of Completion
Receive a certificate of completion at the end of every course.
Up-to-date Curriculum
Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.
Time Saving Tips N Tricks
In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.
Friendly and Helpful Staff
Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.
Satisfaction Guarantee
If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.
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