LeapFox Learning Boise > Courses > Technical Courses > All Cisco Courses > Advanced Scripting for Cisco Unified Contact Center Express v8.0 (ASCCX)

Advanced Scripting for Cisco Unified Contact Center Express v11.0 (ASCCX)

See Course Outline     See Upcoming Dates

Training for Your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available
Request Training

Training for Individuals

$3995

  • Live, Instructor-led training
  • Expert instructors
  • Hands-on instruction

Call or Click For Schedule                                      208-898-9036

 

Course Overview

Students will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. Students will implement features that extend the functionality of Cisco Unified CCX.

Course Length: 5 Days

Audience: Cisco AVVID Channel Partners and Resellers, System Engineers, Customers deploying and maintaining Cisco Unified CCX v11.0 products. Prerequisite: Cisco® Unified Contact Center Express & Unified IP IVR Deployment (UCCXD).

Prerequisites: Completion of the UCCXD course.

What You're Going To Learn

  • Understand how to properly setup and design a script with the following functions in mind
    • Prompt, document, and grammar management
    • Scripting for proper terminating and ending a script
    • Debugging
    • Abandon rates
    • Exception handling
    • Using the default script
  • Create a helpdesk script
  • Understand how to define and use skills
  • Understand and setup conditional routing
  • How to use Enterprise Data
  • How to setup and use Session Management
  • Allow for callbacks
  • Allow for callbacks while maintaining a position in queue

 

Register for an Upcoming Date

Call For Schedule  208-898-9036

Course Outline

1 – Cisco Unified CCX Overview / Review

  • Components
  • Definitions
  • The call flow
  • The Debug process
  • Troubleshooting Concepts

2 – Common Utilities

  • Recording Script
  • Emergency Message Recording Script
  • Time of Day and Holiday routing Sub Flows
  • LAB 2-1: Prompt Recorder Script
  • LAB 2-2: Emergency Message Recorder Script
  • LAB 2-3: Time of Day-Holiday Subflow

3 – Basic ACD Routing

  • Review ICD Steps
  • Build a Helpdesk Script
  • LAB 3-1: Help Desk Script

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.

See What Our Customers Say

Instructor is patient with students and helpful when needed. When getting registered the man on the phone helped me choose the one I needed and he was definately right. All around I had a great experience. Very knowledgeable staff
Brandy PFront Office Receptionist
Everything was the best, I really enjoyed this class.
Michele JOffice Admin
Class was very helpful, refreshing my memory on some things and showing me some new things.
Julie FOffice Assistant
Instruction was very clear, and speed was great for a new Access user. Thanks
Kimberly BOffice Assistant
Extremely interactive learning environment; engaging, and receptive to questions
Chris LRange Assistant
Great Instructor! Highly Knowledgeable! A pleasure to learn from!
Justyn AIT Security Analyst
Realizing I could actually draw a robot using Illustrator! Students should bring a project they're working on, to play with in class
Kate Public Information Officer
LeapFox created a friendly, open environment; treated everyone, and all levels of skill, with respect. Good hands on training.
Justin MDesign Professional
Friendly Staff!
Jennifer BSmall Business Owner
I can use OneNote for recording meeting notes, with audio and typing
Tina SOffice Specialist
Lots of options, links, embedding, tags, etc
Jodi NOffice Administrator
Great energy from staff and teacher. Class went smoothly, questions and concerns were answered immediately. Candy, snacks, and drinks were a great touch.
Karen OCustomer Service Rep
Everyone was very organized, before and during the class. Good use of the class time, very well done.
Donna EPublic Information Specialist
Instructor is extremely knowledgeable and shows steps, or answers questions that we may have, specifically in our workplaces, and how it ties into the class
Tara TAir Force Command Support Staff
I learned the many uses of Excel, graphing capabilities, formatting possibilities
Pete POffice Assistant
I don't give all 10's very often, but this course, and Jason, were great!
David HIT Technician
You need to motivate yourself before you can mptivate others
John WFloor Plan Specialist
It was a great class. I will definitely be back!
Shannon DOffice Assistant
Jason does really well explaining complex topics in a that simplifies them, makes them easy to understand
Josh HIT Professional
I enjoyed the instructor showing corresponding tools and functions found in Microsoft tools
Robert KResearch Analyst Supervisor
The class was great. Bob was an awesome teacher.
Larissa MBook Keeper
Thanks for customizing this class for us. Great class, thanks!
Pamela BSenior Systems Analyst
Small class size was really helpful to keep things moving. Real life examples always help shed light and prompt ideas.
K CMarketing Manager
The class was great, I learned so much. Thank you.
Tony GardikisOffice Staff
Practical application of Excel functions, in depth training of basic functions and usage
Mark HSales
This class made a lot of needed connections between how I use SQL and the why.
Robert KSupervisor
The class lasted from 9 am-4 pm but it didn't drag on! There was so much fascinating stuff!
Mackenzie TEntrepeneur
I have hardly ever used Excel, so it was all helpful. a great experience
Patrick LManager
Learned lots of tricks or shortcuts
Kari LProduct and Design Manager
Everything went well, all questions were answered in an easily understood manner
Jennie MTelecommunications Representative
Previous
Next