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Implementing Cisco Collaboration Devices (CICD)

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Course Overview

Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.

Course Length: 5 days

Audience:   Network administrators and network engineers Cisco CCNA Collaboration candidates

Prerequisites: 

What You're Going To Learn

1 – Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

2 – Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

3 – Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4 – Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

5 – End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

6 – Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

7 – Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Register for an Upcoming Date

Call For Schedule  208-898-9036 

Course Outline

Lesson 1: Working with Functions

  • Work with Ranges
  • Use Specialized Functions
  • Work with Logical Functions
  • Work with Date & Time Functions
  • Work with Text Functions

Lesson 2: Working with Lists

  • Sort Data
  • Filter Data
  • Query Data with Database Functions
  • Outline and Subtotal Data

Lesson 3: Analyzing Data

  • Create and Modify Tables
  • Apply Intermediate Conditional Formatting
  • Apply Advanced Conditional Formatting

Lesson 4: Visualizing Data with Charts

  • Create Charts
  • Modify and Format Charts
  • Use Advanced Chart Features

Lesson 5: Analyzing Data with PivotTables & PivotCharts

  • Create a PivotTable
  • Analyze PivotTable Data
  • Present Data with PivotCharts
  • Filter Data by Using Timelines and Slicers

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