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Cisco Unified Intelligence for Advanced Users v1.1 (CUICAU)

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Course Overview

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Course Length: 4 Days

Audience: The knowledge and skills that a learner should have before attending this course are as follows: A working knowledge of Cisco Unified Contact Center Enterprise is desirable; a working knowledge of contact center operations is desirable.

Prerequisites: Working knowledge of Cisco technologies.

What You're Going To Learn

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP by customizing reports using various methods.
  • Provide a detailed description and labs of how to create custom reports from normal data sources as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

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Course Outline

1 – Introducing Cisco Unified Intelligence Center

  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • High-Level Architecture
  • Personalizing Reports
  • Operation, Administration, Maintenance, Provisioning
  • Using Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Dashboards

2 – Managing Users and Security in Cisco Unified Intelligence Center

  • Security Model: Authentication
  • User Security
  • Predefined Cisco Unified Intelligence Center Objects
  • Permissions for Objects
  • Adding a User
  • Adding a User Group
  • Log In the New Users
  • Security Use Cases
  • Best Practices for User Security

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