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Cisco Unified Intelligence for Advanced Users v1.1 (CUICAU)

Training for Your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available

Training for Individuals


  • Live, Instructor-led training
  • Expert instructors
  • Hands-on instruction

Course Overview

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Course Length: 4 Days

Audience: The knowledge and skills that a learner should have before attending this course are as follows: A working knowledge of Cisco Unified Contact Center Enterprise is desirable; a working knowledge of contact center operations is desirable.

Prerequisites: Working knowledge of Cisco technologies.

What You're Going To Learn

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP by customizing reports using various methods.
  • Provide a detailed description and labs of how to create custom reports from normal data sources as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

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Course Outline

1 – Introducing Cisco Unified Intelligence Center

  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • High-Level Architecture
  • Personalizing Reports
  • Operation, Administration, Maintenance, Provisioning
  • Using Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Dashboards

2 – Managing Users and Security in Cisco Unified Intelligence Center

  • Security Model: Authentication
  • User Security
  • Predefined Cisco Unified Intelligence Center Objects
  • Permissions for Objects
  • Adding a User
  • Adding a User Group
  • Log In the New Users
  • Security Use Cases
  • Best Practices for User Security

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Bounce Back Pass

Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

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