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ITIL 4 Training with PC Membership +

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$2295

  • Live, Instructor-led training
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Course Overview

This course introduces the core concepts of modern IT service management (ITSM) using the ITIL 4 framework, covering the Service Value System (SVS), guiding principles, and key practices, aligning with Agile, DevOps, and digital transformation to help IT professionals create and deliver value

Course Length:          3 Days

Prerequisites: Students should be familiar with the Windows operating system. End-user level computer and networking skills are required. Some level of work experience in IT service support or IT service delivery is highly reccommended

Audience:  IT Professionals new to ITIL or ITSM.  IT Managers, Architects, System Administrators, Analysts, and CIOs/CTOs.   Anyone involved in creating, delivering, or improving tech-enabled products and services. 

What You're Going To Learn

After completing this course, you’ll be able to apply ITIL 4’s framework to enhance IT service management in your daily work. You’ll understand how to use ITIL’s guiding principles and practices to solve common IT challenges. You’ll also develop the knowledge needed to successfully pass the ITIL 4 Foundation certification exam

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Course Outline

The ITIL 4 Foundation training course is divided into six key areas that build your knowledge from the ground up:

  1. ITIL 4 Overview
  2. The ITIL Framework
  3. The ITIL Guiding Principles
  4. The ITIL Service Value System (SVS)
  5. Key Practices for ITIL
  6. Other ITIL Practices

ITIL 4 Overview
Get introduced to the fundamentals of ITIL 4 and explore the key concepts that form the foundation of IT service management. You’ll learn the basic terminology and understand how ITIL helps organizations deliver better IT services.

  • Lesson 1: Introduction to ITIL 4
  • Lesson 2: Key Concepts

The ITIL Framework

Discover how the four dimensions of service management work together and explore the ITIL Service Value System. You’ll learn how these components help organizations create value through IT services.

  • Lesson 3: The Four Dimensions of Service Management
  • Lesson 4: The ITIL Service Value System

The ITIL Guiding Principles

Learn the seven guiding principles that help organizations make better decisions about their IT services. From focusing on value to keeping things simple and practical, you’ll understand how these principles guide service improvement and digital transformation.

  • Lesson 5: Focus on Value
  • Lesson 6: Start Where You Are
  • Lesson 7: Progressive Iteratively with Feedback
  • Lesson 8: Collaborate and Promote Visibility
  • Lesson 9: Think and Work Holistically
  • Lesson 10: Keep It Simple and Practical
  • Lesson 11: Optimize and Automate

The ITIL Service Value System (SVS)

Master the core components of ITIL’s Service Value System. You’ll learn about governance, the service value chain, and how continuous improvement helps organizations adapt and evolve their IT services.

  • Lesson 12: Governance
  • Lesson 13: The Service Value of Chain
  • Lesson 14: Continual Improvement

Key Practices for ITIL

Explore essential ITIL practices including service desk operations, incident management, and problem management. You’ll learn practical approaches to handling IT service requests, managing changes, and improving service levels.

  • Lesson 15: Continual Improvement
  • Lesson 16: Service Level Management
  • Lesson 17: Change Control
  • Lesson 18: Incident Management
  • Lesson 19: Service Request Management
  • Lesson 20: Service Desk
  • Lesson 21: Problem Management

Other ITIL Practices

Round out your knowledge with additional ITIL practices across general management, service management, and technical management areas. You’ll understand how these practices work together to deliver effective IT services.

  • Lesson 22: General Management Practices
  • Lesson 23: Service Management Practices
  • Lesson 24: Technical Management Practices

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.

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