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VMware Horizon 7: Troubleshooting and Performance Optimization

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Course Overview

During this course, students will gain the advanced knowledge, skills, methodology, and abilities to achieve competence in troubleshooting the View component of VMware Horizon® 7.

Course Length:  5 days

Audience:  Experienced system administrators and system integrators responsible for maintaining the View component of VMware Horizon 7.

Prerequisites:  VMware® Horizon (with View): Install, Configure, Manage v6.2

What You're Going To Learn

Use the View Administrator Web Client, log files, and VMware and third-party tools to analyze, diagnose, and troubleshoot problems in a View environment Optimize the display protocol and the virtual desktop to ensure an optimal end-user experience Identify infrastructure problems as they relate to View Discuss View installation problems and best practices

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Course Outline

1 – COURSE INTRODUCTION

Introductions and course logistics Course objectives

2 – INTRODUCTION TO TROUBLESHOOTING

Discuss troubleshooting techniques Describe methods for efficient troubleshooting in a consistent and repeatable manner

3 – TROUBLESHOOTING TOOLS

Understand how the VMware Horizon administrator Web portal can be used to troubleshoot View problems Understand how to use the command line to troubleshoot View problems Understand how to use third-party tools to identify and troubleshoot View problems Interpret log files

4 – CONNECTIVITY & PRINTING

Discuss how View supports connecting USB devices to clients as well as printing to local and remote printers Analyze, diagnose, and troubleshoot USB connectivity and printing problems

5 – DISPLAY PROTOCOL

Discuss the topology and architecture of View’s display protocols Analyze, diagnose, and troubleshoot Remote Desktop Protocol, HTML Access, and PCoIP problems Optimize PCoIP for performance

6 – VIEW COMPOSER

Discuss the architecture, purpose, and benefits of View Composer Analyze, diagnose, and troubleshoot View Composer problems

7 – NGVC

Discuss the architectural purpose and benefits of NGVC Analyze, diagnose, and troubleshoot NGVC problems

8 – VIRTUAL DESKTOPS

Analyze, diagnose, and troubleshoot virtual desktop problems Use VMware tools to optimize virtual desktops

9 – SSL CERTIFICATES

Discuss SSL certificates Install SSL certificates Replace SSL certificates Analyze, diagnose, and troubleshoot SSL certificate problems

10 – DATA CENTER INFRASTRUCTURE

Discuss how a data center’s infrastructure can affect the performance of a View environment Discuss best practices for data center infrastructure for View

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