Performance Management

Training for your Group

Training for Individuals

$395

Upcoming Dates

Course Overview

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

Course Length: 1 day

Audience: Professionals in a variety of fields who are seeking improved communication skills beneficial in conflict resolution.

Prerequisites: None

What You're Going To Learn

After completing this course, students will know how to: Identify difficult personality types and the effect they can have in an organization; manage difficult employees and monitor their behavior; and document ongoing changes in behavior and performance. Communicate clearly and effectively, both verbally and nonverbally; improve your listening skills; communicate with difficult supervisors and co-workers; and identify types of employee dismissals. Identify the focus of feedback, and give and receive feedback effectively; provide positive and constructive feedback, and monitor performance afterwards; identify communication styles; manage difficult feedback sessions; and identify when to avoid giving feedback. Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict; and distinguish between conflict management and conflict resolution. Identify conflict resolution styles; resolve workplace conflicts, including team conflicts; and identify the communication skills required to resolve conflicts.

Register for an Upcoming Date

Full Course Outline

1 – GETTING STARTED

Workshop Objectives

2 – THE BASICS

What is Performance Management?
How Does Performance Management Work?
Tools
Case Study

3 – THE BASICS (II)

Three Phase Process
Assessments
Performance Reviews
Case Study

4 – GOAL SETTING

SMART Goal Setting
Specific Goals
Measurable Goals
Attainable Goals
Realistic Goals
Timely Goals
Monitoring Results
Case Study

5 – ESTABLISHING PERFORMANCE GOALS

Strategic Planning
Job Analysis
Setting Goals
Motivation
Case Study

6 – 360 DEGREE FEEDBACK

What is 360 Degree Feedback?
Vs. Traditional Performance Reviews
The Components Case Study
Module Six: Review Questions

7 – COMPETENCY ASSESSMENTS

Competency Assessment Defined
Implementation
Final Destination
Case Study

8 – KOLB’S LEARNING CYCLE

Experience
Observation
Conceptualization
Experimentation
Case Study

9 – MOTIVATION

Key Factors
The Motivation Organization
Identifying Personal Motivators
Evaluating and Adapting
Case Study

10 – THE PERFORMANCE JOURNAL

Record Goals and Accomplishments
Linking with Your Employees or Managers
Implementing a Performance Coach
Keeping Track
Case Study

11 – CREATING A PERFORMANCE PLAN

Goals
Desired Results
Prioritization
Measure
Evaluation
Case Study

12 – WRAPPING UP

Words from the Wise
Lessons Learned

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Bounce Back Pass

Retake any course for up to 3 months. *Some limitations apply

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

If you aren't 100% satisfied with your experience at LeapFox, simply let us know, and we will make it right.