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Cisco Unified Communications Training (ACUCM with AUC)

Training for your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available

Training for Individuals

$3795

  • Live, Instructor-led training
  • Expert instructors
  • Hands-on instruction
Upcoming Dates
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Course Overview

This course is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration.

Course Length: 5 days

Audience: The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments.

Prerequisites: None

What You're Going To Learn

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Register for an Upcoming Date

Date Location Price Register
Sep 23, 2019 Remote LIVE $3,795.00 Register

Course Outline

1 – INTRODUCTION TO IP TELEPHONY

Exploring IP Telephony Describing Deployment Models Understanding Advanced Multisite Features

2 – DEFINING THE BASIC CONFIGURATION

Logging In to Cisco Unified Communications Manager Examining Basic Server Configuration Describing Multilevel Administration Configuring DRS Backup and Restore Procedures

3 – USER ADMINISTRATION

Understanding User Configuration Using the User Web Pages

4 – EXPLORING PHONE REGISTRATION AND CISCO UNIFIED IP PHONES

Configuring System Parameters Supporting Cisco Unified IP Phones Exploring Phone Registration and IP Phone Communications Utilizing the Bulk Administration Tool (BAT)

5 – BASIC ROUTE PLAN CONFIGURATION

Implementing Dial Plan Connectivity Creating Route Plans

6 – ROUTE FILTERS AND DIGIT MANIPULATION

Configuring Translation Patterns and Route Filters Implementing Digit Manipulation

7 – CLASS OF CONTROL

Defining Class of Control Using Class of Control Features

8 – UNDERSTANDING MEDIA RESOURCES

Defining Media Resources Exploring Media Resource Management

9 – FEATURES AND SERVICES

Describing Basic Features Exploring Hunt Groups Describing Phone Services

10 – INTRODUCTION TO CISCO UNITY CONNECTION

Overview of Cisco Unity Connection Navigating Cisco Unity Connection Understanding Call Handlers, Users, and Call Flow

11 – CONFIGURATION OF USERS AND CONTACTS

Explaining Users and Contacts Managing Multiple Users

12 – IMPLEMENTATION OF FEATURES

Implementing the Dial Plan Understanding User Features Accessing Voice Messaging and User Features

13 – USE OF CISCO UNITY CONNECTION APPLICATIONS, TOOLS AND REPORTS

Designing an Audiotext Application Using Cisco Unity Connection Tools and Reports Using the DRS

14 – ACUCM V10.X LAB OUTLINE

Lab 0: Connection and Orientation to the NterOne Voice Lab Environment Lab 1: Configuring Cisco Unified Communications Manager Initial Settings Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System Lab 3. Managing User Accounts in Cisco Unified Communications Manager Lab 4: Implementing IP Phones Lab 5: Implementing PSTN Gateways Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components Lab 7: Implementing Digit Manipulation Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN Lab 10: Implementing Media Resources Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager

15 – AUC V10.X LAB OUTLINE

Lab 0: Connection and Orientation to the NterOne Voice Lab Environment Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN Lab 3: Verifying Cisco Unity Connection Default Services Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Lab 5: Implementing Unity Connection Voice Mailboxes Lab 6: Unity Connection User Features Lab 7: Implementing the Unity Connection Dial Plan Lab 8: Understanding User Features Lab 9: Using Cisco Unity Connection Tools and Reports

What to Expect at LeapFox

Knowledgeable Instructors

Our instructors are certified professionals. They are trained on the latest features and how to get the most out of software programs.

Hands-on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands-on exercises and projects.

Bounce Back Pass

Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

Certificate of Completion

Receive a certificate of completion at the end of every course.

Up-to-date Curriculum

Each course comes with a helpful and up-to-date ebook which will contain instruction and practice exercises.

Time Saving Tips N Tricks

In each course, your instructor will show you tips and tricks that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

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