Implementing Cisco Collaboration Devices (CICD)

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Course Overview

Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.

Course Length: 5 days

Audience:   Network administrators and network engineers Cisco CCNA Collaboration candidates

Prerequisites: 

What You’re Going To Learn

1 – Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

2 – Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

3 – Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4 – Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

5 – End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

6 – Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

7 – Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

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Course Outline

Lesson 1: Working with Functions

  • Work with Ranges
  • Use Specialized Functions
  • Work with Logical Functions
  • Work with Date & Time Functions
  • Work with Text Functions

Lesson 2: Working with Lists

  • Sort Data
  • Filter Data
  • Query Data with Database Functions
  • Outline and Subtotal Data

Lesson 3: Analyzing Data

  • Create and Modify Tables
  • Apply Intermediate Conditional Formatting
  • Apply Advanced Conditional Formatting

Lesson 4: Visualizing Data with Charts

  • Create Charts
  • Modify and Format Charts
  • Use Advanced Chart Features

Lesson 5: Analyzing Data with PivotTables & PivotCharts

  • Create a PivotTable
  • Analyze PivotTable Data
  • Present Data with PivotCharts
  • Filter Data by Using Timelines and Slicers

What to Expect at LeapFox

Knowledgeable Instructors

Our Microsoft Office instructors are certified professionals. They are trained on the latest Office features and how to get the most out of Microsoft Office.

Hands on Labs

No boring lectures! Our courses are designed to give students lots of time to practice what they are learning with hands on excercises and projects

Bounce Back Pass

Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

Certificate of Completion

Receive a certification of completion at the end of every course.

Up to Date Curriculum

Each course comes with a helpful and up to date ebook which will contain instruction and practice excercises.

Time Saving Tips N Tricks

In each course your instructor will show you tips and trips that will save you time and make you more efficient.

Friendly and Helpful Staff

Our staff is dedicated to your success. Each team member is trained to provide the absolute best customer service possible.

Satisfaction Guarantee

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