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10982 - Supporting and Troubleshooting Windows 10

Training for Your Group

  • Private class for your team
  • Online or on-location
  • Fully customizable course material
  • Onsite testing available

Training On Demand

$999

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  • Train from Anywhere
  • Learn when it is most Convenient
  • World-Class Instructors

Training for Individuals

$2875

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  • Hands-on instruction
Upcoming Dates
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Course Overview

Course Length: 3 days

Description: This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience: The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Prerequisites

  • An understanding of on-premises virtualization technologies, including virtual machines, virtual networking, and virtual hard disks.
  • An understanding of network configuration, including TCP/IP, Domain Name System (DNS), VPNs, firewalls, and encryption technologies.
  • An understanding of web applications, including creating, configuring, monitoring, and deploying web applications on Internet Information Services (IIS).
  • An understanding of Active Directory concepts, including domains, forests, domain controllers, replication, the Kerberos protocol, and Lightweigh Directory Access Protocol (LDAP).
  • Knowledge of Windows Server 2012 and Windows Server 2016 fundamentals.
  • Knowledge of Windows PowerShell command-line interface basics.
  • Knowledge of cloud computing basics.

What You're Going To Learn

 

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from devices that are domain-joined.
  • Resolve issues related to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device running Windows 10.
  • Recover a device running Windows 10.

 

Register for an Upcoming Date

Date Location Price Register
Jul 8, 2019 Remote LIVE $2,875.00 Register
Jul 15, 2019 Remote LIVE $2,875.00 Register
Jul 22, 2019 Remote LIVE $2,875.00 Register
Aug 5, 2019 Remote LIVE $2,875.00 Register
Aug 19, 2019 Remote LIVE $2,875.00 Register
Aug 26, 2019 Remote LIVE $2,875.00 Register
Sep 9, 2019 Remote LIVE $2,875.00 Register
Sep 23, 2019 Remote LIVE $2,875.00 Register
Oct 7, 2019 Remote LIVE $2,875.00 Register
Oct 14, 2019 Remote LIVE $2,875.00 Register
Oct 21, 2019 Remote LIVE $2,875.00 Register
Nov 4, 2019 Remote LIVE $2,875.00 Register
Nov 11, 2019 Remote LIVE $2,875.00 Register
Nov 18, 2019 Remote LIVE $2,875.00 Register
Dec 2, 2019 Remote LIVE $2,875.00 Register
Dec 9, 2019 Remote LIVE $2,875.00 Register
Dec 16, 2019 Remote LIVE $2,875.00 Register

This Course is Available On Demand

90 Day Access

$ 999
  • 90 Day Subscription

180 Day Access

$ 1199
  • 180 Day Subscription
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180 Day Access +

$ 1399
  • 180 Day Subscription

Course Outline

1 – Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
  • Lab : Implementing a Troubleshooting Methodology
  • Lab : Using Troubleshooting Tools for Windows 10

2 – Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab : Troubleshooting Startup Issues
  • Lab : Recovering BitLocker-Encrypted Drives

3 – Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Lab : Troubleshooting Device Driver Issues
  • Lab : Troubleshooting Hardware Issues

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Retake any public course as many times as you like for up to one year for classroom live classes and six months for remote live courses.

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Receive a certificate of completion at the end of every course.

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